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Lenie R. from Philippines

Lenie R.

Philippines 3-6 years
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About

Lenie R. is a seasoned Medical Virtual Assistant with several years of experience supporting healthcare providers remotely across the United States, including clinics specializing in urology, cardiology, and physical therapy. Lenie has handled key responsibilities such as patient scheduling, insurance verification, and maintaining HIPAA-compliant patient records. She has worked with Shenandoah Urology Specialist, Genesis Healthcare Partners, Bay Area Heart Center, and ReEnvision Physical Therapy, where her duties included appointment management, processing referrals, coordinating insurance prior authorizations, and administrative workflow support. Lenie also brings customer service and pharmacy support experience from the healthcare sector at OPTUM Global Solutions. Her background is solidified with HIPAA compliance certifications and a degree in elementary education.

Experience

  • Medical Virtual Assistant

    Shenandoah Urology Specialist · 2024 — 2025
    Scheduled appointments for both new and returning patients, handled incoming calls, and responded to patient inquiries. Processed referrals from physician offices while managing patient records and scheduling workflows.

  • Medical Virtual Assistant

    Bay Area Heart Center · 2024 — 2025
    Managed appointment scheduling for new and existing patients via clinic systems. Conducted outbound calls to remind patients about appointments and followed up on inquiries while ensuring accurate patient records in compliance with HIPAA regulations.

  • Medical Virtual Assistant

    ReEnvision Physical Therapy · 2025 — 2025
    Coordinated patient appointment scheduling and created new patient records. Collected demographic and insurance information while providing administrative support to enhance clinic workflow efficiency.

  • Medical Virtual Assistant

    Genesis Healthcare Partners · 2022 — 2023
    Verified insurance eligibility and benefits, communicated with insurance providers for coverage details, and coordinated prior authorization approvals with doctor’s offices. Investigated insurance denials and followed up for resolutions.

  • Customer Service Representative / Pharmacy Helpdesk Specialist / Subject Matter Expert

    OPTUM GLOBAL SOLUTIONS · 2017 — 2022
    Managed high-volume inbound and outbound calls for customers and healthcare providers, provided customer support, and resolved inquiries efficiently. Maintained accurate records through data entry and conducted follow-ups regarding requests and services.