Leonard R.
Junior Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Leonard Riggs O. S. is a professional in the BPO industry with extensive experience at Unifycx, formerly known as Collective Solution. Since August 2016, he has served as an Accident Management & Dispatch Specialist, enhancing response effectiveness by coordinating towing and roadside assistance to meet customer needs. His expertise in customer service is further demonstrated in his role as a Customer Experience and Retention Representative, where he actively gathers feedback to improve satisfaction and loyalty. Leonard has also transitioned into various roles including Content Moderator - Team Manager, where he has monitored team performance and ensured adherence to quality standards. His career showcases a strong ability in Customer Service, Team Leadership, and Account Management. With a background in Information Technology from Quezon City University, Leonard brings an analytical approach to his work, facilitating comprehensive solutions across customer-facing and operational functions.
Why hire me
I'm adaptable, reliable, and have experience handling different types of customer service and back-office tasks. I'm comfortable communicating with customers, resolving concerns, managing information accurately, and learning new processes.
Experience
Accident Management & Dispatch Specialist
Unifycx (formerly Collective Solution) · 2026 — PresentDispatched towing and roadside assistance providers based on customer situations and locations to improve response effectiveness. Communicated with service providers to track dispatch status, ensuring timely assistance for customers. Collected and verified accident, vehicle location, and customer information to guarantee accurate and efficient dispatch.Customer Experience and Retention Representative
Unifycx (formerly Collective Solution) · 2022 — PresentConducted outbound follow-up calls with customers after roadside assistance to gather feedback, address concerns, and resolve service issues, thereby enhancing customer satisfaction and retention.Customer service agent - Roadside assistance
Unifycx (formerly Collective Solution) · 2021 — PresentTransitioned from Team Manager to Agent role to support a new business programme, ensuring the continuity of service. Managed inbound and outbound calls from customers requesting roadside assistance for vehicle-related emergencies. Coordinated with towing and roadside service providers to dispatch assistance.Content Moderator - Team Manager
Unifycx (formerly Collective Solution) · 2019 — PresentOversaw team performance by providing coaching, feedback, and development support. Ensured adherence to company policies, client guidelines, and quality standards. Conducted performance reviews and addressed any operational or performance-related issues.Content Moderator Agent
Unifycx (formerly Collective Solution) · 2019 — PresentReviewed and evaluated user-generated content to ensure compliance with platform policies and community guidelines. Made accurate and timely decisions based on established policies and moderation procedures.Customer service agent - Utilities Account
Unifycx (formerly Collective Solution) · 2019 — PresentManaged inbound calls from customers who recently applied for electricity service. Clarified terms and conditions, service details, and requirements, ensuring customers understood applicable policies.Outbound Sales Agent - Health Insurance
Unifycx (formerly Collective Solution) · 2017 — PresentConducted outbound calls to customers to introduce and offer insurance products according to their needs.Debt Collector
Unifycx (formerly Collective Solution) · 2017 — PresentCommunicated with customers to assess account status and facilitated transfers to the collection department.Back Office Administrator
Unifycx (formerly Collective Solution) · 2016 — PresentReviewed and verified customer information submitted for free-phone applications while ensuring compliance with account requirements and procedures.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyQuezon City University · 2013 — 2015
- GraduateHoly Spirit National High School · 2009 — 2013
- GraduateDoña Juana Elementary School · 2003 — 2009
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