Leonard C.
Mid-Level Healthcare Account Back-Office Support Specialist
Open to offersNew to PlatformAbout
Leonard C. brings substantial expertise in back-office support and healthcare account management, developed through a diverse career in customer service and executive roles. His recent experience at ImageNet LLC as a Customer Service Representative involved resolving claim errors and ensuring compliance with healthcare regulations, particularly within the dental sector. At EXL Philippines, he served as an Executive, where he was responsible for the adjudication of over 550 patient claims, applying his knowledge of ICD-10, CPT, and HCPCS codes. His background includes roles at Enshored Inc., CXLOYALTY, and C3, where he honed his skills in verbal and written communication and technical problem-solving. Leonard holds a Bachelor of Arts in Multimedia Arts from De La Salle College of Saint Benilde. His strong foundation in healthcare and claim management, coupled with his ability to maintain compliance with HIPAA, underscores his commitment to operational excellence.
Experience
Customer Service Representative
ImageNet LLC · 2022 — 2025Handled claim errors by correcting validation issues, rejections, and attachments. Assisted clients with ERA enrollment and credentialing. Ensured accurate payer IDs and resolved discrepancies with clearinghouses. Communicated with dental offices to address claim issues while maintaining compliance with HIPAA.Executive
EXL Philippines · 2022 — 2025Maintained clear written and verbal communication with providers, employers, and employees. Demonstrated understanding of employer regulations concerning days out of work. Reviewed claims while familiarizing with HIPAA regulations, ICD-10, CPT, and HCPCS codes. Managed the adjudication of reported days and solved claim discrepancies.Customer Service Representative
Enshored Inc. · 2021 — 2022Engaged in effective communication with the back-end team, customers, and auto mechanics. Acquired knowledge of vehicle parts and the distinctions of covered and non-covered vehicles.Customer Service Representative
CXLOYALTY · 2019 — 2021Communicated clearly with customers via chat and outbound calls. Gained knowledge on membership benefits and familiarized with the services, pricing, and additional perks.Customer Service Representative / Technical Service Representative
C3 (Customer Contact Channel) · 2016 — 2019Facilitated clear verbal communication with passengers. Memorized phonetics to ensure clarity and became familiar with available flights. Explained pricing relative to tax and provided guidance on navigating SSO channels, fulfilling the role of a Subject Matter Expert.Customer Service Representative
Convergys Philippines · 2015 — 2016Ensured effective verbal communication with customers. Memorized phonetics for clarity and became familiar with various plans, offers, and discounts, advising customers on SSO navigation.Trainee
ACS, Xerox Company · 2015 — 2015Assisted the IT Department with updating software systems, securing PCs for company use, and transferring computers needing hardware and software upgrades.
Skills & Expertise
Education
- Computer Hardware Servicing NCIIDe La Salle-Satiago Zobel School · 2014 — 2015
- Bachelor of Arts, Major in Multimedia ArtsDe La Salle, College of Saint Benilde · 2013 — 2014
- Degree not specifiedLourdes School of Quezon City · 2009 — 2013
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