leonardo G.

Leonardo G. is a seasoned Customer Service Professional with over six years of experience supporting international clients in high-volume settings within the telecommunications and banking industries. His background includes specialized work as a customer support agent, focusing on customer retention and the management of sensitive financial transactions. With a robust set of skills in remote troubleshooting, mobile security management, and digital organization, Leonardo is adept at handling complex service inquiries and reducing customer churn by articulating product benefits. He has demonstrated proficiency in cross-cultural communication and operates efficiently in global teams, thanks to experience collaborating across North American and European time zones from his remote base in Bogotá, Colombia. Bilingual in Spanish and English (B2), Leonardo leverages negotiation skills and a disciplined approach to meet and exceed performance metrics in demanding customer service environments.