Leonora P.

Leonora P., based in Biliran, Philippines, is a dedicated professional with over 12 years of experience in the BPO industry, with a particular focus on inbound and outbound customer service, directory assistance, CRM consumer loyalty, and administrative support. Her career includes a significant tenure at NTT Data as a Customer Support Associate, where she honed her skills in handling inquiries professionally and maintaining high-quality service standards. She also supported CRM initiatives and customer retention efforts. Previously, Leonora was a Customer Service Representative at Results Manila, excelling in maintaining performance metrics and client satisfaction across diverse accounts. Her earlier work at Pacific Hub Corporation involved assisting customers with prepaid services and directory inquiries, during which she was recognized with the prestigious GLOBE Gawad Tanglaw Award in 2010. A graduate of Leyte Normal University with a Bachelor in Elementary Education, Leonora is skilled in Microsoft Word and Microsoft Excel, and is highly regarded for her strong communication and interpersonal skills.