Leony L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Leony Lyn E. is an experienced Call Center Agent with a proven track record in the business process outsourcing and food service industries across Mandaluyong, Quezon City, Taguig, and Makati. From 2023 to 2025 at Teleperformance, she managed high-volume inbound and outbound customer calls, resolving billing and service inquiries while ensuring detailed documentation in CRM systems. At FIS Global INC. (2019–2023), Leony Lyn provided multi-channel email and chat support for financial service accounts, consistently preserving data accuracy and compliance. Her earlier roles at 7107 Culture and Cuisine, Chicken Deli, and Chicken Bacolod focused on swift order processing, accurate cash handling, and supporting daily operations in fast-paced restaurant environments. She is adept with Microsoft Word, Excel, Google Workspace, and virtual meeting platforms, delivering reliable data entry and documentation as part of her routine.
Experience
Call Center Agent
Teleperformance · 2023 — 2025Managed high-volume inbound and outbound customer calls, ensuring professionalism and accuracy while documenting interactions and case notes in CRM systems. Addressed billing issues, account concerns, and service inquiries following company policies. Engaged in conflict-resolution with escalated customers and worked collaboratively with peers and team leaders to optimize workflow and service quality.Call Center Agent Chat and Calls
FIS Global INC. · 2019 — 2023Provided comprehensive customer support across financial services accounts via phone and email, ensuring data accuracy and compliance. Supported account inquiries, transactions, and issue resolution while maintaining confidentiality of sensitive information and high customer satisfaction. Assisted new hires by sharing best practices and contributing during training; also recognized for reliability and punctuality in fast-paced environments.Server/Cashier
7107 Culture and Cuisine · 2017 — 2019Delivered attentive customer service through order taking and payment processing in a restaurant environment. Maintained cash transaction accuracy and supported daily operations, adhering to cleanliness and company standards.Server/Cashier
Chicken Deli... · 2015 — 2017Handled customer orders and payments efficiently in a fast-paced food service setting, and maintained order processing accuracy. Supported team operations to ensure customer satisfaction.Server/Cashier
Chicken Bacolod · 2013 — 2015Assisted customers with orders and payments, maintaining quick and friendly service. Developed communication and interpersonal skills through daily customer interactions and contributed to smooth team operations.
Skills & Expertise
Education
- College LevelImmaculate Conception International College
- High School GraduateBunsuran National High School
- Elementary GraduateBalagtas Central Elementary School
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