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Lester A. — Mid-Level Customer Service Advisor from Philippines

Lester A.

Mid-Level Customer Service Advisor

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Lester A. J. is a versatile professional with a diverse background in customer service, medical emergency response, and regulatory compliance. He gained foundational experience at Panasiatic Solutions as part of the Supervisors Group Escalations Department for Straight Talk Wireless and Sprint from 2010 to 2012. Continuing his career, he served as a Customer Sales Representative and Quality Sales Verifier at Focus Direct Inc., and as a Lead Generation Specialist at Telesynergy Corp. His expertise expanded during a significant tenure with Globe Telecom as a Recruitment and Training Officer, where he became a certified DSL/Broadband Sales Trainer. Strong in data management and supply chain management, Lester later worked with Prominent Outsource as a Virtual Assistant. During the COVID-19 pandemic, he volunteered with the Philippine Red Cross, providing critical emergency response services. Currently, he is an Advisor 2 Customer Service for TSX/Xfinity/Comcast at Concentrix CVG Philippines Inc., leveraging his skills in communication, emergency medical response, and customer support.

Experience

  • Advisor 2 Customer Service

    Concentrix CVG Philippines Inc. · 2025 — Present
    Provided customer service support for TSX/Xfinity/Comcast.
  • Ambulance Medic

    City of Bacolod Disaster Risk Reduction Management Office (DRRMO) · 2022 — 2024
    Operated as a medic in the Emergency Medical Services (EMS) sector.
  • Team Member

    Philippine Red Cross Bacolod City Chapter · 2021 — 2022
    Served as part of the Humanitarian Emergency Riders, providing emergency assistance and rescue.
  • Virtual Assistant Assent Compliance, Supplier Engagement Coordinator

    Prominent Outsource · 2019 — 2020
    Managed data and regulatory compliance within supply chain management.
  • Recruitment and Training Officer, Certified DSL/BROADBAND Sales Trainer

    Globe Telecom · 2016 — 2019
    Led recruitment and training initiatives for broadband sales teams.
  • Lead Generation Specialist

    Telesynergy Corp. · 2014 — 2016
    Focused on generating leads for the Candid Maven project.
  • Customer Sales Representative, Quality Sales Verifier

    Focus Direct Inc. · 2012 — 2014
    Conducted sales verification for the Moulton, MH3 team and assisted customers.
  • Supervisor

    Panasiatic Solutions · 2010 — 2012
    Managed escalations for the Straight Talk Wireless / Sprint department.

Skills & Expertise

Education

  • Primary
    Education and Training Center School 1
  • Secondary
    St. Sebastian International School
  • Vocational
    VMA Global College and Training Centers, Inc.
  • Vocational
    First Academy Technology School

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