Letlhogonolo W.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
O Williams, based in Johannesburg, South Africa, has amassed over 17 years in the customer service industry, showcasing expertise in both domestic and international settings. His role as a Sales Development Representative at Go2 since January 2023 highlights his ability to identify potential customers and generate new business opportunities, utilizing tools like Salesforce and HubSpot CRM for customer interaction and satisfaction tracking. Previously, as a Salesperson at Kaylee's Delights in Pretoria, he worked on maximizing customer satisfaction and managing inventory. His extensive experience as a Casino Host with Norwegian Cruise Lines and Casino Dealer with Celebrity Cruise Lines in Miami reflects strong complex problem-solving skills, complaint handling, and relationship building, focusing on guest needs and revenue maximization through innovative marketing and upscale sales techniques. This varied background underlines his commitment to excellence and customer-centric service. Williams' education includes a high school diploma from Ngaka Maseko High School and specialized training in casino and customer service.
Experience
Sales development representative
Go2 · 2023 — 2023Identified potential customers and generated new business opportunities. Contacted and qualified leads while managing them through the sales pipeline and scheduling appointments. Followed up on leads and tracked progress towards sales goals, logging support cases and monitoring resolutions using Salesforce. Used Hubspot CRM to track customer interactions and satisfaction.Salesperson
Kaylee's Delights · 2020 — 2022Enhanced customer satisfaction by promptly addressing concerns and requests. Provided detailed product descriptions to customers, determining their needs through sales calls and face-to-face interactions. Assisted in inventory control through regular counts and employed effective loss-prevention strategies while resolving reported customer issues.Casino Host
Norwegian Cruise Lines · 2016 — 2019Inquired about customer service needs and quickly resolved issues to support patrons with gameplay, explaining house rules. Anticipated guest needs to exceed expectations and maximized revenue by leveraging active databases and executing creative marketing initiatives. Built loyalty among high-value clients through relationship development and upscale sales techniques.Casino Dealer
Celebrity Cruise Lines · 2008 — 2015Reported irregularities in guest play and assisted with removals from the game floor. Dealt blackjack, poker, and other assigned card games on a rotating schedule. Verified table fills and credits, ran the roulette wheel, and team-dealt craps, ensuring a secure and professional gaming environment while maintaining engaging gameplay for customers.
Skills & Expertise
Education
- High SchoolNgaka Maseko High School · — — 2004
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