Liew P.

Poh Lin is a seasoned professional with a strong background in operations management and customer relations. Currently serving as a Senior Manager, Operations at IT solution company in Malaysia, she oversees projects such as Property Maintenance Solutions for both resident and commercial sectors. Her tenure at BPOs highlighted her leadership in managing complex projects involving financial crime compliance, e-commerce, and global sports merchandise. At DKSH, as a Manager of Customer Relations, she demonstrated her expertise in telesales, complaint management, and customer relationship enhancement. At PayPal, her role as a Group Leader in Merchant Services enabled her to strategize across small to VIP merchant segments, focusing on CRM deployment and efficient resource allocation. With a rich history at American Express, she expanded sales operations across the Asia-Pacific region, doubling team productivity and pioneering integrations such as the Worldwide Credit Collection system. Across these experiences, Poh Lin has consistently driven process optimization and financial management while nurturing client and stakeholder relationships.