Liew P.
Senior Operations and Compliance Manager
Open to offersNew to PlatformAbout
Poh L. is a seasoned professional specializing in Operations & Compliance, with over 20 years of experience in Shared Services environments. Known for driving operational excellence, Poh excels in process standardization and risk mitigation across diverse APAC regions. In her current role as Senior Manager, Operations at SimpleTruss Sdn Bhd, she oversees comprehensive project strategies in Property Maintenance Solutions. Poh has an extensive background managing compliance and document verification workflows, especially in KYC/AML, proven through her tenure at Concentrix Malaysia and DKSH Malaysia. Her expertise extends to leading tele-sales teams and enhancing customer relationships in the finance industry, specifically through roles at PayPal and American Express. Poh's ability to audit procedures and leverage technology for optimizing resources while maintaining quality standards highlights her capacity to drive change and performance. Her educational foundation in Business Administration from Hawaii Pacific University complements her technical acumen and strategic insight.
Experience
Senior Manager, Operations
SimpleTruss Sdn Bhd · 2025 — PresentManage operational strategies and drive efficiency within the organization.Senior Manager, Operations
Concentrix Malaysia Sdn Bhd · 2019 — 2025Supervise compliance projects in various sectors such as eCommerce and financial crime, and manage operational workflows.Manager, Customer Relations (Telesales, Complaint Management & Customer Relationship)
DKSH (Malaysia) Sdn Bhd · 2017 — 2018Lead sales activities for the healthcare sector, resolve customer issues, and maintain standard operating procedures for team efficiency.Group Leader – Merchant Services
PayPal Malaysia Services Sdn Bhd · 2014 — 2014Direct teams responsible for optimizing performance and merchant success while collaborating with senior management to align processes with corporate objectives.Manager – Centralised Client Management JAPA, Small Merchant & Field Effectiveness, Global Merchant Services
American Express Malaysia · 2013 — 2014Oversee account management, guide team resources, and work on client retention and revenue growth strategies.Manager – Merchant Communication Group
American Express Malaysia · 2005 — 2013Lead a large team, managing sales operations and implementing CRM tools to enhance productivity within the APAC region.Executive, Merchant Communication Group
American Express Malaysia · 2002 — 2005Engage in partnership building with various stakeholders and manage projects related to merchant services.Team Leader, Accounts Control, Legal and Outside Agent
American Express Malaysia · 1999 — 2002Sustain high employee satisfaction and lead initiatives to implement new credit collection systems.Executive, Debt Recovery and JetFM (Online Trading)
Jupiter Securities Sdn Bhd · 1997 — 1999Perform debt recovery tasks within a trading environment.Credit Control Officer
Jupiter Securities Sdn Bhd · 1997 — 1997Manage credit control processes within the organization.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationHawaii Pacific University · 1993 — 1995
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