Lilanaiah R.

Lilanaiah R. is a Journalism graduate from Bulacan State University (Magna Cum Laude, 2024) with over two years of experience across Philippine broadcast media, fast food AI services, and international e-commerce. As a Production Associate at TV5 Network Inc., Lilanaiah ensured precise metadata management and supported administrative tasks for multiple major news programs, demonstrating proficiency in workflow coordination, content curation, and deadlines compliance within a high-pressure media setting. In the US fast food industry, she excelled in fast-paced AI-driven order processing as a voice agent and data processor, leveraging efficient prompt-based systems. Most recently, in e-commerce at Nicotine Pouches, Lilanaiah handled high-volume email support, promptly resolving customer inquiries, subscription issues, and processing refunds while maintaining 100% satisfaction. Her technical toolkit includes platforms such as Shopify, Gorgias, Skio, MS Office Suite, and Google Workspace.