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Lilian T. — Mid-Level Coffee Shop Supervisor from Philippines

Lilian T.

Mid-Level Coffee Shop Supervisor

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Lilian D. is a highly experienced professional in the hospitality and food service industry, having worked in various roles across multiple countries. She began her career as a Cashier - Barista at Crust and Crema in Bahrain, where she gained valuable experience in specialty coffee. Lilian advanced to become the Head Barista at The Knot Coffee in Manama, Bahrain, overseeing coffee preparations and customer interactions. Most recently, she assumed the role of Supervisor - Barista at Hot & Fresh Café under the African Trading Company in Monrovia, Liberia, where she led a team and ensured the delivery of high-quality service. Lilian holds a Bachelor's degree in Hospitality Management from Mariners’ Polytechnic Colleges in Naga City. She is recognized for her customer service skills and is adept at effectively managing operations in fast-paced environments. Lilian's dedication to the industry is further demonstrated through her on-the-job training experiences at South East Asian Airlines and Avenue Plaza Hotel.

Experience

  • Supervisor- Barista

    Hot & Fresh café African Trading Company · 2022 — 2023
    Oversaw barista operations, ensuring quality service and training staff at Hot & Fresh café.
  • Head Barista

    The Knot coffee · 2019 — 2022
    Led the barista team, managed coffee preparation, and maintained service quality at The Knot coffee.
  • Coffee Tier 1

    % Arabica Bahrain · 2018 — 2019
    Prepared coffee beverages and provided customer service at % Arabica Bahrain.
  • Barista/cashier/crepe maker

    Crepe De licious · 2017 — 2018
    Served as a barista, cashier, and crepe maker while ensuring customer satisfaction at Crepe De licious.
  • Cashier- Barista

    Crust and Crema “Specialty Coffee” · 2015 — 2017
    Managed cash transactions and provided barista services at Crust and Crema.
  • Front Desk Clerk

    Mariners Tourism and Hotel Institute · 2014 — 2015
    Performed front desk duties at Mariners Tourism and Hotel Institute, handling guest inquiries and reservations.
  • Saleslady “Adidas Shoes”

    SM City Naga · 2014 — 2014
    Assisted customers and managed sales of Adidas shoes at SM City Naga.
  • Cashier

    Chow king SM City Naga · 2013 — 2013
    Handled cashier duties and customer interactions at Chow king SM City Naga.
  • Receptionist

    South Poolside Tourist Inn · 2013 — 2013
    Served as a receptionist, managing front desk duties at South Poolside Tourist Inn.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    Mariners’ Polytechnic Colleges · 2009 — 2014
  • Secondary
    Camarines Sur National High School · 2008 — 2009
  • Primary
    Naga Central School II · 1999 — 2005

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