Lilian U.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Lilian U. is an experienced Administrative Professional based in Nairobi, Kenya, with over eight years of expertise supporting office administration, documentation management, and customer service across the apparel manufacturing and healthcare sectors. At Ashton Apparel EPZ, she managed data entry, production record maintenance, scheduling, and staff coordination, ensuring precise updating of production and manpower reports. In her role as a Customer Care Representative at Afras Trading and Contracting Company in Saudi Arabia, she provided comprehensive support with client inquiries and registration, maintained client records, and delivered email & calendar management for hospital operations. Proficient in Google Workspace and Microsoft Office tools, Lilian specializes in accurate documentation and efficient communication for seamless business operations.
Experience
Customer Care Representative
Afras Trading and Contracting Company · 2025 — 2025Addressed patient and visitor inquiries in a hospital environment, assisted with registration and appointment scheduling, and maintained client records. Provided details about hospital services and managed complaints to support a high level of satisfaction. Responded to phone calls and emails, ensuring inquiries were directed to appropriate departments.Administrative Assistant
Ashton Apparel EPZ · 2017 — 2025Oversaw data entry and production record maintenance in an office setting, managed documentation and files for easy access, and assisted with scheduling meetings and appointments. Supported administrative operations, coordinated staff tasks, and processed incoming calls, emails, and correspondence. Monitored Work-In-Progress (WIP) reports to align online system data with physical production and updated hourly production and manpower reports.
Skills & Expertise
Education
- Diploma in Business ManagementMount Kenya University · — — 2024
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