Lina M.

Lina C. is a proficient hospitality professional based in Santa Marta, Colombia, with a strong foundation in Guest Relations and Customer Service. Her career spans over 8 years, during which she has amassed experience in dynamic hotel environments. She has served as a Guest Relations Supervisor and Manager on Duty at Marriott Resort Playa Dormida, overseeing OTA Management and Optimization across major platforms like Booking.com, Expedia, and Agoda. Lina excels at managing multi-channel guest communication, ensuring high guest satisfaction through her adept use of GXP systems on Sales Force CRM, facilitating real-time request tracking and complaint resolution. Prior to this, she refined her skills as a Bilingual Customer Service Representative at Amazon CO S.A.S, handling high-volume interactions efficiently. Her role as a Reservations Supervisor at Hotel Boutique Don Pepe highlighted her ability to optimize booking performance and drive positive guest reviews through personalized service and proactive communication.