Lindile M.
Junior Contact Centre Agent
Open to offersNew to PlatformAbout
Lindile M. is a seasoned Contact Centre Agent with experience at Alteram Solutions, specializing in managing high-volume inbound customer queries. Fluent in English, Siswati, and Xitsonga, Lindile excels in bridging language gaps, handling queries related to claims, payments, and system issues with proficiency in CRM and ticketing systems. While at Alteram Solutions, Lindile skillfully logged tickets, updated client records, and escalated complex cases to relevant departments, consistently meeting a daily target of 70 calls. Earlier, Lindile served as a Facilitator at the Family Restoration Foundation, where they developed a toolkit of data management and reporting skills, ensuring accuracy through structured validation processes. With a National Diploma in Local Government Finance from Tshwane University of Technology, Lindile is well-equipped to add value to any customer service or contact center role through a dependable record of meeting targets and maintaining efficient client records.
Experience
Contact Centre Agent
Alteram Solutions · 2025 — 2026Logged tickets for various client issues including claims, payments, and document updates. Created language preference and callback tickets for clients seeking service in their chosen language. Addressed rejected claims and payment delays by escalating to the Department of Employment and Labour. Updated client personal information after performing ID verification and security checks. Escalated system errors and payment queries to the UIF Specialist team. Achieved a daily target of 70 inbound calls with accurate ticket creation and escalation.General Assistant
Siyakhula Primary School · 2023 — 2023Ensured cleanliness of classrooms and school facilities. Assisted with maintenance tasks, including gardening and waste management. Supported the setup of venues for school events. Upheld health and safety standards across the school environment.Facilitator
Family Restoration Foundation · 2019 — 2022Managed group session timings and maintained focus on objectives. Developed various activities and simulations to engage participants. Fostered an inclusive environment for all participants. Entered data from both physical and electronic records into computer systems. Identified and corrected errors and inconsistencies in the data. Managed and updated databases for source documents. Generated various data reports on a daily, weekly, and monthly basis.
Skills & Expertise
Education
- National Diploma in Local Government FinanceTshwane University of Technology · — — 2018
- National Senior CertificateNcakini High School · — — 2013
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