Lira D.
Senior Logistics Operations Specialist
Open to offersNew to PlatformAbout
Lira D. is an experienced VA | Logistics Operation Specialist based in Cavite, Philippines, with over six years in the BPO/call center industry. She has held key roles at companies such as 4QL Solution, Lnehaul Central, AJG Transport, Task Us Philippines (Convoy), Amazon PH, Iqor (T-Mobile), Sitel Inc (Macy's), and VXI PH (AT&T), focusing on logistics operations, route planning, DOT compliance, and customer support. Lira's scope of responsibility has included maintaining accurate documentation for regulatory compliance, managing delivery schedules, and coordinating with clinics, hospitals, and cross-functional teams. Her expertise encompasses fleet management, route optimization, customer service via multiple channels, and the use of advanced computer systems for reporting and problem resolution. Additionally, she has completed a Bachelor of Science in Office Administration and holds certifications in SEO, email marketing, and online bookkeeping.
Experience
Email and Chat Support
Boy Smells · 2024 — 2025Addressed customer inquiries through email and chat, ensuring accurate communication regarding products and policies. Managed requests for returns and refunds by verifying details and processing them efficiently. Assisted customers in modifying their orders while handling multiple conversations simultaneously, maintaining attention to detail. Focused on customer satisfaction by providing prompt issue resolution and maintaining a positive tone during interactions.Route Planner
4QL Solution · 2022 — 2024Designed and refined efficient pickup and delivery routes for cost-effectiveness and timeliness. Managed fleet resources to prevent both overutilization and underutilization while facilitating the onboarding process for new drivers. Ensured accurate reports were sent to customers and maintained communication with clinics regarding any delivery delays or cancellations.DOT Safety Compliance Coordinator
Lnehaul Central · 2023 — PresentEnsured adherence to all DOT regulations regarding vehicle safety, driver qualifications, and hazardous materials. Maintained accurate records related to driver qualifications, vehicle inspections, and accident reports, ensuring compliance with DOT standards. Oversaw regular inspections and audits of vehicles and safety procedures while addressing any compliance deficiencies. Prepared and submitted timely reports to DOT and other regulatory bodies.Customer Service Representative
Task Us Philippines (Convoy) · 2020 — 2022Delivered personalized customer service by resolving account issues and responding to inquiries via phone. Updated and maintained accurate database entries while investigating complaints to ensure effective solutions. Collaborated with logistics, operations, and tech support departments to address cross-functional issues, identifying and resolving any discrepancies related to shipments.Logistics Operations Specialist
AJG Transport · 2022 — 2022Supported logistics operations by tracking data and providing phone support for efficient workflow and safety compliance. Managed driver and vehicle information using software to ensure timely freight delivery while collaborating across departments to address customer needs. Created and updated reporting documentation for commercial drivers and freight.Customer Care Representative
Amazon PH · 2019 — 2020Provided product assistance and resolved customer concerns, including technical support and guidance on wireless services. Mentored new customer service representatives, overseeing their onboarding process for better productivity. Developed orientation curriculum to coach staff on customer service techniques and adherence to policies.Customer Care Representative
Iqor (T-Mobile) · 2016 — 2018Offered product details and addressed customer queries to assist them effectively. Provided technical assistance by guiding customers through product usage while helping to resolve issues related to returns and refunds, ensuring customer satisfaction.Customer Care Representative
Sitel Inc (Macy's) · 2015 — 2016Recorded details of customer inquiries and complaints to maintain accurate records of interactions. Addressed inquiries regarding account details, promotional codes, and billing cycles while meeting deadlines in quality deliverables. Analyzed service reports to identify trends in customer dissatisfaction and collaborated with sales teams to assist with provisioning new devices.
Skills & Expertise
Education
- Bachelor Of Science in Office AdministrationInstitution not specified · 2021 — 2023
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