Lissa E.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Lissa E. is a seasoned Customer Support Virtual Assistant with over three years of experience in handling customer inquiries across various channels, including calls, email, and live chat. She has demonstrated expertise in resolving customer issues efficiently while maintaining high satisfaction levels, utilizing powerful CRM tools such as Salesforce and ServiceNow. Lissa gained her credentials in education from Visayas State University and further honed her skills in customer service at Foundever Inc. and Accenture Inc., where she efficiently handled technical and account-related support, customer retention, and high-volume inquiries. Her technical proficiency extends to Microsoft Office, Microsoft Teams, and remote desktop and system management tools, making her a reliable asset in remote support environments.
Experience
Technical Support Associate
Accenture Inc. · 2024 — 2026Supported customers through calls, email, and live chat while efficiently resolving technical and account-related issues. Documented interactions accurately using ticketing systems and communicated clearly to ensure customer satisfaction.Customer Retention Specialist
Foundever Inc. · 2023 — 2024Addressed customer concerns and complaints with professionalism, implementing solutions aimed at enhancing customer retention. Developed strong relationships through effective communication.Customer Service Representative
Foundever Inc. · 2022 — 2023Handled a high volume of inbound calls and customer inquiries, assessing needs to provide prompt and effective solutions while maintaining positive relationships with customers.
Skills & Expertise
Education
- Licensed Professional TeacherInstitution not specified · — — 2024
- Bachelor of Elementary EducationVisayas State University · 2018 — 2022