Liz V.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Maria Liza V. is a seasoned Customer Service Professional with over 10 years of experience across the billing, medical, retail, and technical support sectors. Her career encompasses roles at Convergys/Concentrix, Teleperformance, Delonix, and Optum, where she handled inbound customer calls, provided billing and account support, and assisted with technical troubleshooting for both devices and applications. In the medical insurance industry, Maria Liza V. worked as a Customer Service Advocate, addressing inquiries related to benefits and claims while adhering to strict HIPAA compliance requirements. She has also supported the real estate industry, offering back office and virtual assistant services including scheduling, data entry, and documentation management. Throughout her career, Maria Liza V. has demonstrated effective problem solving in fast-paced business environments, consistently meeting productivity and quality targets.
Experience
Back Office/Virtual Assistant (Real Estate)
Company not specified · 2021 — 2023Provided administrative and customer support for real estate operations, including tasks such as scheduling, data entry, and client communication. Managed inquiries about property inspections and documentation, ensuring records were accurate and follow-ups completed in a timely manner.Customer Service Advocate (Medical Insurance)
Optum · 2018 — 2020Addressed inbound calls concerning medical insurance benefits, claims, and coverage. Informed members about policy details and eligibility, ensuring strict adherence to HIPAA compliance and confidentiality during all interactions. Resolved concerns with an emphasis on maintaining high quality scores.Customer Support
Delonix · 2012 — 2018Delivered end-to-end billing support for customer accounts and addressed account handling with a focus on quality and productivity. Met targets related to quality, productivity, and customer satisfaction while managing multiple tasks in a high-volume environment.Customer Service
Teleperformance · 2011 — 2012Provided assistance to retail customers regarding order inquiries, product issues, and technical concerns. Supported troubleshooting of devices, applications, and connectivity issues, prioritizing solution-focused communication to promote positive customer experiences.Customer Service
Convergys / Concentrix · 2009 — 2011Handled inbound customer calls related to billing inquiries, payments, and account adjustments while investigating and resolving billing discrepancies in compliance with company standards. Supported customers with invoice clarification, payment processing, and dispute resolution, maintaining accuracy and a high level of attention to detail throughout account handling.
Skills & Expertise
Education
- Bachelor of Secondary EducationInstitution not specified
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