Lloyd A.
Mid-Level Team Supervisor
Open to offersNew to PlatformAbout
Lloyd G. serves as a Back-Office Virtual Assistant at Holistic Labs Ltd, where he excels in organizing statistical data and preparing detailed reports, vital for informed decision-making. He also inputs and manages crucial product-related data, enhancing system accuracy. Previously, as a Team Supervisor at 4IT Philippines, Lloyd led initiatives ensuring compliance with confidentiality regulations on audio recordings, while generating productivity, quality, and attendance reports essential for managerial oversight. His expertise extends to efficient project supervision and customer service roles, with stints at companies like EP Holistic Company, where he managed customer inquiries through chat, email, and platforms like Zendesk, as well as inventory checks on Shipmonk and Shopify. At SPi Global, Lloyd's vast experience covered roles from Rights and Permission Specialist to Process Team Leader, influencing areas such as copyright compliance and content formatting. His advanced computer skills include mastery of MS Excel in tasks like data visualization, demonstrating Lloyd's strong analytical capabilities. With a foundation in Computer Engineering from Negros Oriental State University, Lloyd combines technical and leadership skills to drive team performance and organizational success.
Experience
Back-Office Virtual Assistant
Holistic Labs Ltd · 2024 — PresentResponsible for collecting and organizing statistical data, preparing reports and summaries, managing product-related data, assisting in training applications for accurate product responses, and reviewing data accuracy and system outputs.Team Supervisor
4IT Philippines · 2021 — 2024Ensured compliance with client requests and confidentiality rules concerning audio/call recordings. Provided team updates and conducted demonstrations on implementing changes. Prepared reports on productivity, quality, attendance, and payroll for submission to management.Customer Service Representative (HOME BASED, Full-time)
EP Holistic Company · 2020 — 2021Addressed customer inquiries through chat, email, and Zendesk. Monitored product inventories using Shipmonk and Shopify, assisted in order fulfillment, and updated processing in Shipmonk to provide precise order status information.Skip Tracing (HOME BASED, Part-time, flexi)
AE Company · 2020 — 2021Conducted contact searches for locating individuals to recover property, serve legal papers, or assist in the apprehension of fugitives.Data Entry Contractor (HOME BASED, flexi schedule between 10am – 10pm Manila time)
Convetit, Inc. · 2019 — 2019Performed data scraping for B2B purposes.Team Supervisor (OFFICE BASED, shifting schedule: 6am-2pm, 2pm-10pm and 10pm-6am Manila time)
Remotasks (Lidar,PHQA) · 2019 — 2019Oversaw team attendance and productivity to adhere to company standards. Conducted training sessions aimed at enhancing team performance and addressed client inquiries regarding project status.Rights and Permission Specialist (OFFICE BASED, shifting schedule: 6am-2pm and 2pm-10pm Manila Time)
SPi Global · 2018 — 2019Provided rights management support for third-party content to ensure copyright compliance, delivering quality and timely work aligned with client expectations.Customer Service Representative (OFFICE BASED)
SPi CRM · 2017 — 2018Resolved customer product or service issues by clarifying complaints, identifying causes, and providing solutions. Ensured timely and accurate responses to customer inquiries while collaborating with management to enhance customer satisfaction.Project Supervisor (OFFICE BASED, shifting schedule: 6am-2pm, 2pm-10pm and 10pm-6am Manila time)
SPi Global · 2014 — 2017Managed supervisory responsibilities in line with company policies. Planned daily quotas and facilitated communication with Production Editors regarding article statuses. Trained and mentored team members while monitoring productivity and attendance.Process Team Leader (OFFICE BASED, shifting schedule: 6am-2pm, 2pm-10pm and 10pm-6am Manila time)
SPi Global · 2012 — 2014Supported team members by providing guidance and monitoring production activities. Rolled out client instructions to the team and managed communication with clients, managers, and project officers.Content Analyst/Typesetter (OFFICE BASED, shifting schedule: 6am-2pm, 2pm-10pm and 10pm-6am Manila time)
SPi Global · 2005 — 2012Structured and styled e-files based on manuscript specifications, ensuring accurate tagging of references and citations. Reviewed editorial content for grammatical correctness and adherence to style guidelines.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringNegros Oriental State University · 1998 — 2005
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