Loiejan P.
Mid-Level Customer Service and Sales Specialist
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About
Loiejan P. is a results-driven Customer Service and Sales Specialist with over four years of professional experience, gaining expertise in telemarketing, financial services, and customer retention. At Qwest BPO as an Operation Customer Expert and Retirement Plan Agent, Loiejan skillfully assisted clients with retirement-related inquiries and processed account updates, contributing to improved customer satisfaction and retention. At Ava's Flowers, he successfully handled over 120 outbound calls daily and increased sales through strategic upselling and premium offers. In previous roles, including Home Remodeling Center and Best Roofing Leads, he generated qualified leads and improved appointment conversion rates through personalized outreach strategies. His tenure at Service First as a Loan Specialist showcased his proficiency in processing loan applications with high accuracy and compliance. Loiejan holds a background in Science Technology Engineering Mathematics from VMA Global College, further solidifying his technical foundation.
Experience
Retirement Plan Agent
Qwest BPO/Operation · 2025 — 2026Assisted clients with inquiries related to retirement plans and contributions. Processed account updates and documentation while handling high-volume inbound and outbound calls. Simplified complex financial information for client understanding and addressed customer concerns to enhance retention.Send Representative
Ava’s Flowers · 2025 — 2025Managed over 120 outbound calls on a daily basis and achieved a 30% conversion rate. Contributed to sales growth by upselling products and promoting premium offers.Cold Caller / Appointment Setter / Telemarketer
Home Remodeling Center · 2024 — 2024Generated qualified leads and arranged appointments with potential clients. Identified customer needs to present suitable home improvement solutions while maintaining effective communication for rapport building.Cold Caller / Appointment Setter / Telemarketer
Best Roofing Leads · 2024 — 2024Conducted 80–120 outbound calls daily to ensure a steady flow of leads. Enhanced contact-to-appointment conversion rates through personalized outreach and successfully managed objections to improve follow-up success.Loan Specialist (Outbound Financial)
Service First · 2021 — 2024Processed 20–30 loan applications weekly while maintaining high accuracy and compliance. Achieved a documentation accuracy rate exceeding 95%, which minimized delays and rework. Matched clients with appropriate financial products to bolster loan approval success while meeting performance KPIs.Retention Support Associate III (Telco)
Transcom Bacolod · 2020 — 2021Implemented effective retention strategies to decrease customer churn by 15–25%. Handled a high volume of inbound calls and resolved issues promptly to maintain high customer satisfaction scores.Executive Resolution Representative (Telco)
Panasiatic Call Center Inc. · 2019 — 2019Managed escalated calls with a resolution rate of over 90%. Provided advanced technical and account support for complex customer issues, ensuring fast resolutions and high-quality service metrics.
Skills & Expertise
Education
- Science Technology Engineering MathematicsVMA GLOBAL COLLEGE · 2018 — 2020
- Secondary levelLuisa medel National High Schoold · 2015 — 2018
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