Lorence R.

Lorence R. is a seasoned Customer Support Representative with extensive experience in the insurance and telecommunications industries. At QBE Insurance, Lorence excelled as a Policy Service Officer, expertly managing policy updates, endorsements, cancellations, and customer inquiries while ensuring compliance and precision. Lorence's role at Quantrics Enterprises Inc. as a Sales Representative involved leveraging customer service skills to identify customer needs, recommend products, achieve sales targets, and enhance customer satisfaction in the telecommunications sector. As a Collection Specialist with Sitel, Lorence implemented effective collection strategies, negotiating payment arrangements and handling billing concerns with professionalism. With a background in technical support at Concentrix, Lorence has honed strong capabilities in technical troubleshooting across various channels, maintaining high service standards. Lorence's career is marked by a focus on communication, problem-solving, and attention to detail.