Lorenz J.

Lorenz J. has established himself as a versatile professional in client relations and intake specialization, with significant experience spanning legal services, healthcare customer service, and sales representation. Holding a Bachelor of Science in Marine Transportation from Holy Cross of Davao College, he is skilled in sales strategies, negotiation, and problem-solving. As an Intake Specialist at Splace, Lorenz managed outbound calls for video game addiction cases for prominent law firms and handled complex client acquisitions and technical billing inquiries. His tenure from 2020-2021 at Teleperformance included addressing customer health insurance queries, demonstrating his adeptness in high-pressure customer support situations. Lorenz also excelled in appointment setting for solar campaigns, meeting daily targets through effective outbound cold calls, and maintaining customer engagement. His experience as a Quality Analyst involved thorough call and form reviews, ensuring precision before final assessments.