Lorenzo A.
Open to offersNew to PlatformAbout
Lorenzo A. is a seasoned professional with experience in customer service, sales, and technical support, acquired from roles across various sectors including telecommunications, healthcare, aviation, and property management. At AT&T DirecTV Satellite, he honed his technical acumen by managing 15 to 30 calls per shift, guiding customers through satellite service installations and troubleshooting. Transitioning to outbound sales with Concentrix, Lorenzo effectively used CRM systems to qualify Medicare leads across the United States. His technical prowess continued at General Airframe Support, where he managed aircraft parts data using Illustrated Parts Catalog and handled complex customer inquiries. At Darwin Homes, he served as a crucial link in property management, employing tools like Zendesk and Origin to facilitate smooth communication between residents and departments. Throughout these roles, CRM & Computer Navigation and Multitasking were central to his success.
Experience
Customer Service Representative
Darwin Homes (Property Management) · 2024 — 2024Functioned as the first point of contact for residents, prospects, and vendors, addressing inquiries, maintenance requests, rental concerns, billing questions, and providing general support. Assisted tenants through calls, email, and chat by coordinating with appropriate departments like Leasing, Property Management, and Collections to ensure timely resolution while focusing on delivering a positive resident experience.Sales Representative
VIRTUAL STAFFING SOLUTIONS · 2023 — 2023Built and maintained parts data in Quantum using Illustrated Parts Catalog (IPC) for various aircraft models. Handled customer inquiries related to aircraft parts, preparing accurate and competitive quotes by sourcing pricing and availability from vendors. Coordinated with logistics and warehouse teams, closing sales efficiently and nurturing long-term relationships with clients in the Aviation Industry while managing orders and shipments through professional communication.Technical Support
AT&T DirecTV Satellite · 2021 — 2022Managed 15 to 30 calls each shift, assisting customers with issues related to satellite services. Ensured customers could access and enjoy their services without interruptions while troubleshooting satellite and receiver problems. Guided customers through setup and installation, activating or reauthorizing equipment, and escalated complex technical issues by arranging technician appointments.Outbound Sales
CONCENTRIX · 2022 — 2022Performed outbound calling to prospective Medicare leads across the United States using systems such as CloudAgent and other CRM platforms. Collected and verified personal information to assess Medicare eligibility, utilizing scripted questionnaires and compliance-guided conversations to determine interest. Warm transferred qualified individuals to licensed Medicare agents for further assistance.Customer Service Representative
PRIMEHUB SOLUTIONS · 2022 — 2022Assisted individuals in understanding eligibility for Free COVID-19 Test Kits under Medicare guidelines, gathering and verifying necessary personal Medicare information for processing and shipping. Guided beneficiaries through the request process while ensuring timely delivery of test kits.
Skills & Expertise
Education
- BS in Information TechnologyACLC College · — — 2018
- BS in Radiologic TechnologyHoly Infant College · — — 2017
- BS in Aircraft Maintenance Tech.Indiana Aerospace University · — — 2016
- BS in Information TechnologyLeyte Normal University · — — 2015
Photos
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