Lorielle M.

Lorielle M. is a seasoned Customer Service Associate with over nine years of experience in the banking and BPO industries. Her tenure at BDO Unibank, Inc., from 2016 to 2024, involved managing customer transactions and addressing inquiries with professionalism and efficiency. She excelled in building sustainable client relationships and resolving customer concerns while ensuring documentation accuracy and compliance with company policies. At Sykes Asia, Inc., she honed her skills in handling high-volume inbound calls, resolving complaints within strict timeframes, and maintaining positive customer experiences. Additionally, she briefly served as a Primary School Teacher at St. John's Academy, showcasing her versatility and commitment to developing educational materials and managing classroom activities. Lorielle's expertise in Customer Relationship Management, Complaint Resolution, and Technical Support underscores her ability to deliver exceptional customer service and drive client satisfaction. She holds a Bachelor of Secondary Education from the Polytechnic University of the Philippines.