Lorraine P.

Lorraine P. has cultivated a remarkable career in the BPO industry, advancing from entry-level roles to leading large-scale operations involving over 500 FTEs. With more than 18 years of experience, she has demonstrated expertise in managing full P&L operations and engaging with global stakeholders across the US and the Philippines. Lorraine's tenure in the industry includes successfully scaling operations from 180 to 550+ employees and driving sites to top rankings. Transitioning to the Real Estate and VA industries, she has held roles from Executive Assistant to Director of Operations, improving workflows and training leaders for senior management positions. With over six years of experience in real estate, Lorraine excels in Client Relationship Management, overseeing client services, and developing strategic partnerships. She is proficient in using CRM Management Tools alongside platforms such as MS Office, Google Suite, and various project management tools.