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Lorraine A. — Mid-Level Ecommerce Customer Support Specialist | Guest Experience Agent from Philippines

Lorraine A.

Mid-Level Ecommerce Customer Support Specialist | Guest Experience Agent

Philippines 3-6 years 400 - 500 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

I am an experienced Customer Service Specialist with a strong background in both e-commerce and hospitality management. I’ve worked with platforms like Shopify and Amazon Seller Central, where I handled order processing, customer inquiries, returns and refunds, product listing updates, and order fulfillment.


In the hospitality industry, I’ve supported property management services on platforms like Airbnb, HomeAway, Booking.com, and Vacasa. My responsibilities included guest communication, issue resolution, refund processing, calendar management, and administrative tasks to ensure smooth operations.

Experience

  • Guest Support Agent

    Vacasa · 2023 — 2026
    Engaged in guest communication via email and chat throughout the guest's stay. Responsibilities encompassed managing reservations, processing modifications, accommodating special requests, and executing cancellations. Additionally, this role involved handling refunds and payments, collaborating with maintenance and housekeeping teams, managing guest reviews, and performing administrative duties such as data entry and reconciling reservation totals on OTA platforms including Airbnb, Booking.com, VRBO/HomeAway, and Expedia.

  • Ecommerce Customer Service Virtual Assistant

    Shopify and Amazon Seller Central · 2020 — 2022
    Provided customer support through email and chat, addressing 25-30 inquiries per hour. Key functions included managing customer orders, overseeing tracking updates, and processing refunds, returns, and exchanges. This role also required collaboration with suppliers and logistics partners, conducting product research, optimizing online listings, monitoring customer feedback, and ensuring accurate data entry. Utilized tools such as Zendesk and Gorgias for email management and DeepL for multilingual customer assistance.

Skills & Expertise

EcommerceCustomer Service and Admin Support

Education

  • Bachelor of Business Administration Major in Human Resource Management
    Negros Oriental State University · 2019 — 2023

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