Lorraine Z.
Senior Remote Medical Receptionist
Open to offersNew to PlatformAbout
Lorraine Z. is a seasoned Registered Nurse with a decade of clinical experience complemented by three additional years in medical administration. Operating from Harare, Zimbabwe, she is adept in remote roles, particularly as a Medical Receptionist & Appointment Coordinator. Her expertise includes HIPAA Compliance, managing electronic health records such as Epic and EPOC, and efficient appointment scheduling for multi-provider clinics. Lorraine has a proven track record in processing over 400 weekly patient appointments, ensuring precise coordination and minimizing scheduling errors through effective insurance verification and prior authorization handling. She holds a Bachelor of Science in Nursing from the University of Suffolk and is currently focused on integrating her clinical knowledge into remote administrative duties while maintaining a high standard of confidentiality and patient care.
Experience
Administrative Coordinator / Front Office Nurse Liaison
null · 2022 — PresentOversee daily scheduling for a multi-provider outpatient clinic, effectively coordinating more than 400 patient appointments weekly across various departments. Act as the clinical-administrative liaison, ensuring precise triage-based scheduling between nursing staff and physicians. Verify insurance eligibility, manage referrals, and process prior authorizations, minimizing scheduling errors and claim denials. Uphold HIPAA compliance in all patient communications and data management. Handle and triage over 50 incoming calls daily, addressing patient inquiries and directing urgent matters as needed. Provide training to new administrative staff on EHR scheduling and patient intake workflows.Registered Nurse
null · 2014 — 2022Provide direct patient care within [specialty/unit], overseeing assessments, treatment plans, and care coordination for a high volume of patients. Engage with patients and their families to clarify procedures, schedule follow-up appointments, and facilitate referrals to specialists. Collaborate with administrative and scheduling teams to ensure alignment between patient care requirements and appointment availability. Ensure meticulous documentation within EHR systems, emphasizing data accuracy and confidentiality. Mentor new nursing staff on standards for patient communication and best practices in clinical documentation.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Suffolk
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