Louie G.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Louie V. is a seasoned professional with a robust background in customer service within the business process outsourcing (BPO) industry, spanning over 12 years. Currently serving as a Customer Care Representative at Foundever since April 2023, Louie specializes in supporting FreeStyle Libre sensor customers with general and technical inquiries. In previous roles, he has delivered valuable services across diverse industries, from healthcare at Teleperformance to technical support in telecommunications at AFNI and VXI. Notably, he excels in using point-of-sale (POS) systems, Customer Relationship Management (CRM), and various back-office programs, leveraging his advanced knowledge in Microsoft Office tools such as Word, Excel, and PowerPoint. Louie holds a B.S. in Accountancy from the Philippine School of Business Administration, and his professional journey showcases expertise in troubleshooting, escalation management, and technical support, laying a solid foundation for contributing to business efficiency in global service desk roles.
Why hire me
I'm open to learning new skills that can help attaining the company objectives. I am highly motivated to make sure all the responsibilities delegated to me are accomplished. With my extensive professional experience, and my strong academic foundation, I am highly confident that I will be able to successfully apply all the skills in the position I am applying for.
Experience
CUSTOMER CARE REPRESENTATIVE
FOUNDEVER · 2023 — PresentProvides assistance to FreeStyle Libre sensor customers with general inquiries and technical issues related to the products.ADVOCATE
TELEPERFORMANCE · 2022 — 2023Assists United Healthcare members with their health insurance inquiries and coordinates with healthcare providers to process members' health benefits.TEAM MATE
TASK US · 2022 — 2022Supports customers using an app that connects riders to drivers and restaurants, addressing trip-related concerns including charges and lost items.TECHNICAL SUPPORT LEVEL 2
AFNI · 2020 — 2022Assists customers with activating their cell phone services and responds to inquiries regarding their accounts and bills while troubleshooting technical issues.ESCALATION DESK LEVEL 3
VXI · 2018 — 2020Handles supervisor calls and resolves complex issues for AT&T customers that exceed regular agent capabilities, while generating reports on call types and coaching agents.SUBJECT MATTER EXPERT
VXI · 2017 — 2018Assists agents in resolving customers' technical issues and provides reports on repeat calls, helping to implement strategies to reduce them.TECHNICAL SUPPORT REPRESENTATIVE
VXI · 2012 — 2016Delivers technical assistance concerning Uverse internet, TV, and phone services for AT&T customers.CUSTOMER SERVICE REPRESENTATIVE
IBM DAKSH · 2006 — 2012Provided chat support for eBay members for three years and assisted UK Orange Telco customers with 'pay as you go' service inquiries.ASSISTANT MERCHANDISER/INSPECTOR
BELMONT LF CORP · 2002 — 2006Inspected handicrafts for quality control while assisting foreign clients with product development, production, and international shipment.ACCOUNTING CLERK
MARSMAN TOURS AND TRAVEL · 1999 — 2000Processed customer payments for tickets and itineraries and managed payables and invoices for customers with outstanding balances.ACCOUNTING CLERK
UNITED COCONUT PLANTERS BANK · 1997 — 1998Handled trust fund documents and verified interest computations to ensure accuracy.
Skills & Expertise
Education
- Bachelor of Science in AccountancyPhilippine School of Business Administration · — — 1997
- Secondary EducationQuezon City Science High School · — — 1990
- Primary EducationNovaliches Elementary School · — — 1986
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