LOVELY C.

Lovely Angel C. is a seasoned operations professional specializing in customer service operations and quality assurance with over six years of experience. Currently serving as a Supervisor of Customer Service Operations at Cardinal Health, she leads a team to ensure compliance with Drug Supply Chain Security Act standards and drives performance through data analysis and targeted coaching. As a former Supervisor in Quality Assurance, Lovely Angel was instrumental in managing quality management functions, utilizing speech analytics to uphold standards and provide actionable insights. Her previous experience includes roles such as Senior Representative where she was key in adhering to Service Level Agreements, ensuring seamless document processing and upholding data integrity. With a Bachelor of Science in Computer and Information Science from Pasig Catholic College and a Certified Lean Six Sigma Yellow Belt, she continues to leverage Lean Six Sigma methodologies to enhance service delivery and operational efficiency.