Lovely J.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Lovely Joy C. is an experienced Customer Service Representative (Chat Support) currently working for VXI Company in Bridgetowne. Since May 2025, she has excelled in assisting customers by providing order status updates and support through chat, ensuring excellent customer service. Previously, she served as an Airbnb Claims Ambassador at IntouchCX in Cubao from March 2023 to October 2024, where she handled Host Damage Protection Insurance and conducted thorough investigations to process payouts efficiently. At Concentrix Philippines in Eastwood, from September 2019 to February 2023, she worked in both a travel account and a retail back-office advisory role, assisting with travel activities and administrative tasks such as payment settlements and record maintenance. Lovely Joy is proficient in Excel and Microsoft Word, computer literate, and skilled in data encoding with a typing speed of 45-50 words per minute.
Experience
Customer Service Representative (Chat Support)
VXI Company · 2025 — 2026Assisted customers by providing information about their order status and delivered detailed step-by-step guidance through chat for effective customer support. Supported customer service agents by processing customer requests.Airbnb Claims Ambassador (Tier 3)
IntouchCX Philippines · 2023 — 2024Handled Host Damage Protection Insurance and conducted investigations prior to processing payouts for hosts and guests.Customer Service Representative (Travel Account) / Back Office Staff (Advisor II) – Retail Account
Concentrix Philippines · 2019 — 2023Provided support to customers by offering information related to their travel activities through chat and email, ensuring excellent customer service. Performed administrative tasks, including payment settlements and maintenance of records for non-client-facing personnel.
Skills & Expertise
Education
- Bachelor of Elementary Education major in EnglishNational College of Business and Arts · 2004 — 2005
- Bachelor of Elementary Education major in EnglishRoosevelt College · 2003 — 2004
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