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Lovelyn E. from Philippines

Lovelyn E.

Philippines 3-6 years
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About

Lovelyn E. is a seasoned professional with over a decade of experience in the food industry, hospitality, and security sectors. With a history of roles such as Food Handler and Junior Supervisor at Sameer Restaurant and Catering in Brunei, she honed her skills in customer service by greeting, seating, and attending to customers with precision and care, ensuring satisfaction and handling complaints effectively. In the hospitality domain, she served as a Receptionist at Eton Tower Makati and Grand Hyatt Metrobank Center in Metro Manila, managing calls, scheduling appointments, and maintaining a welcoming environment. She efficiently handled administrative tasks and visitor management, contributing to operational fluidity. Additionally, her tenure in security involved monitoring CCTV systems and ensuring safety protocols were followed diligently. Language proficiency in English, Tagalog, Ilocano, and Bahasa Malayu complements her strong communication, problem-solving, and team collaboration skills, making her a valuable asset in dynamic settings.

Experience

  • Receptionist

    Grand Hyatt Metrobank Center · 2024 — 2026
    Handled administrative tasks and clerical work while answering inbound and outbound calls. Assisted guests and visitors, managing work permits and gate passes. Monitored CCTV footage and secured the premises against safety issues. Responded to alarms and maintained incident reports.
  • Junior Supervisor

    Sameer Restaurant and Catering · 2023 — 2024
    Greeted and seated customers efficiently. Took food and beverage orders with menu knowledge while serving items in a timely manner. Monitored customer satisfaction and addressed concerns promptly. Processed payments accurately and maintained an organized workspace.
  • Receptionist

    Eton Tower Makati · 2018 — 2020
    Answered and directed incoming calls, managing messages and inquiries. Welcomed visitors, directing them appropriately and maintaining visitor logs. Managed staff appointments through scheduling software and communicated effectively with clients and staff. Handled incoming and outgoing mail, data entry, and maintained organized records.
  • Food Handler

    Sameer Restaurant and Catering · 2011 — 2013
    Greeted and seated customers promptly. Took accurate food and beverage orders while providing menu information and recommendations. Served food and beverages efficiently, ensuring proper presentation. Regularly checked on customers to address any concerns. Processed payments accurately, managing cash and credit card transactions.

Skills & Expertise

Education

  • Bs in Tourism, College undergraduate
    Cagayan State University · 2000 — 2001

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