Lovia E.
Open to offersNew to PlatformAbout
Lovia D. is an accounting graduate with hands-on experience across finance, administrative support, and customer service within Ghana's financial services and consulting sectors. As a Project Assistant at Prime Strategy Ghana, she delivered detailed mystery shopping and compliance reports, conducted video audits, and contributed data analysis to improve client service performance. At GLICO Pension Trustee Company Limited, Lovia provided frontline customer support, managed payment processing, and produced operational reports, ensuring accuracy and compliance in all documentation. Her internship at TIAST Group involved office coordination, meeting management, and stakeholder correspondence. Currently advancing her expertise through ALX Africa’s Data Analytics & Virtual Assistance program, Lovia further strengthens her capabilities in Microsoft Excel, data visualization, and remote business support, leveraging these skills to drive operational efficiency in business environments.
Experience
Project Assistant (Mystery Shopping & Audit)
Prime Strategy Ghana · 2025 — 2026Crafted comprehensive mystery shopping and compliance reports for client evaluations. Conducted assessments of service performance through video auditing. Ensured report accuracy and quality by reviewing, proofreading, and editing. Offered analytical insights aimed at enhancing service delivery.Customer Support and Finance Assistant (National Service)
GLICO Pension Trustee Company Limited · 2024 — 2025Delivered frontline customer support addressing pension-related inquiries. Handled payment processing and facilitated financial transactions. Organized data records while executing data entry responsibilities. Assisted with the administration and documentation of pension schemes. Compiled and prepared periodic operational and financial reports.Assistant to the Executive Assistant (Internship)
TIAST Group · 2022 — 2022Supported administrative functions and coordinated office activities. Arranged meetings and documented meeting minutes with precision. Managed internal and external communications through correspondence and documentation. Aided in managing stakeholder communication and relationships.
Skills & Expertise
Education
- BSc AccountingUniversity of Professional Studies Accra (UPSA) · 2020 — 2025
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