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Lowela C. — Mid-Level Customer Support Specialist from Philippines

Lowela C.

Mid-Level Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Lowela S. is a dedicated professional with a strong background in customer service and technical support, highly skilled in maintaining customer satisfaction while working remotely. With experience in companies such as Sutherland Global, Concentrix CVG PH, and an igaming company, Lowela has demonstrated proficiency in resolving technical issues, managing customer inquiries, and ensuring a seamless customer experience through phone, chat, and email. At her roles in Sutherland Global and BTBP BRANDLINK PH, she adeptly assisted U.S. customers with technical concerns concerning portable power stations and other advanced technologies, showcasing her ability to troubleshoot and provide detailed solutions. She has also performed duties in domestic care and massage therapy, enhancing her adaptability and customer interaction skills. With a proven ability to build trust and deliver personalized client care, Lowela excels in a range of customer service settings, ensuring high standards of service and communication.

Experience

  • Customer Service Representative

    Concentrix CVG PH · 2025 — 2026
    Provided assistance to customers through phone, chat, or email regarding inquiries and account issues, resolving matters efficiently and maintaining high standards of service.
  • Massage Therapist

    VGL massage therapy · 2025 — 2026
    Ensured a safe and comfortable treatment environment for clients while building positive relationships to encourage repeat visits and delivering high-quality customer service.
  • Customer Service Representative / Technical Support

    BTBP BRANDLINK PH · 2026 — 2026
    Assisted U.S. customers with inquiries related to portable power stations, providing troubleshooting support for product setup and resolving technical concerns while ensuring customer satisfaction.
  • Customer Service Representative

    Igaming company (Work From Home) · 2026 — 2026
    Engaged with customers through live chat and email to address inquiries about accounts and platform services, efficiently resolving concerns and maintaining accurate records of interactions.
  • Domestic Helper

    null · 2021 — 2024
    Carried out household cleaning, meal preparation, and laundry tasks, while also assisting with childcare and ensuring a clean and organized living environment.
  • Customer Service Representative / Technical Support Representative

    Sutherland Global · 2019 — 2021
    Assisted customers with various account, billing, and technical concerns, troubleshooting issues and delivering support through phone, chat, and email to ensure overall customer satisfaction.
  • Customer Service Representative

    Sutherland Global · 2018 — 2019
    Handled customer inquiries and account issues, resolving problems in a professional manner while providing exceptional service and maintaining accurate records of customer interactions.

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