Lu K.

Lu K. is a seasoned professional in the field of customer service and support, with a strong background in healthcare and insurance industries. At Concentrix Makati, Lu efficiently coordinated with healthcare providers and hospital staff to ensure the accurate processing and fulfillment of medical equipment orders, while providing crucial support for provider inquiries via email and calls. Previously, at Everise Mckinely, Lu served as a Benefit Verification Representative, where responsibilities included assisting policyholders with coverage inquiries, claims, billing issues, and policy changes, all while maintaining confidentiality and adherence to insurance regulations. During a tenure at IBEX Paranaque, Lu demonstrated the ability to maintain high customer satisfaction rates, leveraging SAS to analyze feedback and improve service delivery outcomes. Additionally, Lu has worked as an RDU Checker at SM Hypermarket Taguig, ensuring the accuracy and quality of stocked products. Proficient in Microsoft Office, Zendesk, and other collaborative tools, Lu also possesses skills in video editing and social media management.