Lucia C.
Mid-Level Tax Resolution Specialist
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Lucia T. is a seasoned Tax Resolution Specialist at Dayforce Philippines Corporation, excelling in the preparation and filing of State Income Tax, State Unemployment Tax, and federal and local taxes. Her expertise includes handling manual and online tax filings while ensuring compliance and accuracy in managing amended tax returns. Previously, she served as a Subject Matter Expert for QuickBooks Online at Concentrix, where she provided critical assistance in maintaining client account accuracy, facilitating agent training on transaction processing, and understanding U.S. payroll and tax processes. Her technical support role, spanning six years at Concentrix, involved guiding clients through payroll concerns, tax calculations, and account reconciliation. With a managerial stint as a Store Supervisor at Sonak Sports, Lucia oversaw operations across four branches, enhancing sales performance and financial report verification. Her extensive experience highlights a robust competence in financial systems and tax regulation compliance.
Experience
Tax Resolution Specialist
Dayforce Philippines Corporation · 2024 — PresentSpecializes in tax preparation for State Income Tax, State Unemployment Tax, local taxes, and federal filings. Conducts both manual and online tax filings in line with regulatory standards. Handles the processing and management of amended tax returns, focusing on accuracy and timely resolution.Subject Matter Expert
Concentrix (QuickBooks Online) · 2022 — 2024Assists agents in maintaining accuracy and updates for client accounts. Provides training and guidance on transaction processes, including bank reconciliations, invoicing, bill creation, and payment recording, while clarifying U.S. payroll and tax procedures. Conducts one-on-one coaching for agents requiring further assistance in using QuickBooks Online.Technical Support
Concentrix (QuickBooks Online, QuickBooks Payments & QuickBooks Online Payroll) · 2016 — 2022Supports clients with payroll-related inquiries, including tax calculations, tax payments, and outstanding tax liabilities. Advises clients on processing invoice payments and ensures proper linking of invoices to payments, maintaining consistency with bank deposits. Establishes and manages income and expense accounts in the system for accurate financial reporting, and executes bank reconciliations, including cleanup of up to 10 years of financial records.Store Supervisor
Sonak Sports (ASICS and Onitsuka Tiger Store) · 2014 — 2016Managed manpower across four store branches in Cebu. Oversaw sales performance and ensured targets were achieved for each location. Provided guidance and support to assigned Store Officers-in-Charge (OIC) and reviewed monthly gross income reports for all stores.
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