Luigi M.
Junior Quality Analyst
Open to offersNew to PlatformAbout
Luigi Miguel C. is an experienced Quality Analyst and customer service professional specializing in the insurance, telecommunications, and retail sectors. Most recently, he served at Zwaluw Solutions OPC, monitoring and evaluating customer service interactions in the car insurance domain while providing constructive feedback to service representatives. Previously, he worked at Ibex Global Alabang, assisting Walmart Spark drivers by addressing inquiries about payments and app functionality. With a tenure at Iqor Dasmariñas and Teleperformance Fairview, Luigi Miguel C. offered technical support to T-Mobile and AT&T customers, troubleshooting hardware, software, and network issues and guiding clients through resolutions. Proficient in Microsoft Office and recognized for his detail-oriented approach, he communicates fluently in English and Tagalog and is based in Cavite, Philippines.
Experience
Quality Analyst (Car Insurance)
Zwaluw Solutions OPC · 2024 — 2024Monitored and evaluated customer service interactions across various channels, including phone calls, emails, chats, and social media. Provided constructive feedback to customer service representatives, highlighting improvement areas and recognizing strong performance.Customer Service (Walmart Spark)
Ibex Global Alabang · 2023 — 2024Assisted drivers by phone, delivering timely and accurate information. Addressed inquiries regarding payments, app functionality, onboarding processes, and additional related issues.Customer Service/ Tech Sup (T-Mobile)
Iqor Dasmariñas · 2022 — 2023Diagnosed and troubleshot hardware, software, and network issues, providing step-by-step guidance to customers. Helped customers with the setup and configuration of products and services to ensure effective usage. Maintained customer satisfaction through exceptional service and support.Technical support (AT&T)
Teleperformance Fairview · 2019 — 2020Diagnosed and resolved basic hardware, software, and network issues. Guided customers through solutions step-by-step and analyzed advanced technical problems reported by customers.Front Desk Officer – On the Job Trainee
Department of Education Satellite office, North Caloocan · 2018 — 2018Engaged in front desk duties while undergoing on-the-job training at the Department of Education.
Skills & Expertise
Education
- College / Vocational Course GraduateAMA Education System · — — 2018
- Secondary EducationSto. Cristo National High School · — — 2016
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