Luis H.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Luis Diego H. is an experienced professional whose background spans customer service, debt collection, travel, and sales roles across multiple companies. With a career starting at Qualfon as a Debt Collector, he later contributed as a Travel Agent at Travelocity and moved into successive customer service positions at Aegis and Heritage Sports, where he also handled payment processing. His expertise includes retentions, demonstrated through positions at both Qualfon and SSG, as well as sales experience. From 2020 to 2024, Luis Diego H. worked at Concéntrix and Bill Gosling, focusing on customer service and debt collection, respectively. He holds a high school diploma from Colegio Nocturno de Hatillo and is recognized for applying problem solving and active listening within high-volume service and financial settings.
Experience
Retentions and Sales
SSG · 2024 — 2025Conducted sales efforts while focusing on customer retention.Debt Collector
Bill Gosling · 2022 — 2024Handled debt collection efforts with clients.Costumer Service
Concéntrix · 2021 — 2022Provided support and assistance to customers.Retentions
Qualfon · 2020 — 2021Focused on retaining customers and addressing their needs.Customer Service - Payment processing
Heritage Sports · 2015 — 2020Managed payment processing and customer interactions.Customer Service
Aegis · 2013 — 2015Addressed customer inquiries and resolved issues.Travel agent
Travelocity · 2010 — 2012Provided travel arrangements and support to customers.Debt Collector
Qualfon · 2008 — 2010Engaged in collecting outstanding debts from clients.
Skills & Expertise
Education
- High school diplomaColegio Nocturno de Hatillo · — — 2002
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