LUIS M.
Mid-Level Customer Service and Technical Support Specialist
Open to offersNew to PlatformAbout
Luis Miguel Q. is a skilled Customer Service and Technical Support professional based in Valenzuela City, Philippines. With extensive experience in the healthcare, telecommunications, and customer support industries, Luis has excelled as an Outbound Sales Representative at 41Global, a Technical Support/Sales Representative at TaskUs, and a Customer Service Representative across various companies. Throughout his career, Luis has proficiently managed customer accounts, resolved technical issues, and provided comprehensive support using Salesforce and Paylocity. In roles at Peak Support and Sagility, he focused on account management and claims processing, addressing customer inquiries through phone, email, and chat support channels. Additionally, Luis has a background in healthcare support, reflected in his work with Sagility, and a solid foundation in environmental management from Eastern Samar State University.
Why hire me
My diverse experience managing complex customer issues and utilizing CRM platforms positions me perfectly to deliver the streamlined administrative and customer support your team needs, specifically by leveraging my expertise in Salesforce and Paylocity to manage provider records and handle multi-channel phone, email, and chat inquiries.
Experience
Customer Service Representative
Peak Support · 2025 — 2026Assisted care providers with authorizations, payments, account management, and service inquiries, using Salesforce and Paylocity for managing provider records and resolving issues.Outbound Sales Representative
Global · 2023 — 2024Generated leads and fostered business opportunities through outbound calls while building customer relationships and facilitating consultative selling.Technical Support / Sales Representative
TaskUs · 2024 — 2024Provided technical support and troubleshooting for home security devices while recommending product upgrades and additional services tailored to customer needs.Claims Processor
IntouchCX · 2023 — 2023Promoted business opportunities through outbound calls and nurtured customer relationships, contributing to revenue growth via consultative selling.Customer Service Representative
Tata Consultancy Services · 2023 — 2023Provided assistance to customers regarding utility service inquiries, billing concerns, and account support while ensuring service quality standards were met.Customer Service Representative
Sagility · 2022 — 2023Supported members by addressing inquiries related to benefits, eligibility, and claims while delivering accurate information and resolving issues.Customer Service Representative
Concentrix · 2021 — 2022Provided assistance with mobile and broadband services and engaged in sales and upselling of telecommunications products.Customer Experience Specialist
Zynergia Health and Wellness · 2020 — 2021Monitored customer feedback and online reviews, assisting in sales reporting and tracking campaign performance.
Skills & Expertise
Education
- Bachelor of Science in Environmental ManagementEastern Samar State University · 2011 — 2015
Photos
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