Lutho Z.

Lutho Z. is a dedicated and customer-focused professional with experience working as a Customer Service Representative at Ison Xperiences. From January 2025 to December 2025, Lutho excelled in managing both inbound and outbound calls, handling customer queries, and resolving account-related issues effectively. They achieved and maintained high customer satisfaction standards by efficiently resolving complaints. Skilled in using CRM systems like Genesys and competent in data capturing and updating customer information accurately, Lutho is equipped with strong communication and problem-solving abilities. With a background in call centre support and proficiency in live chat and email handling, Lutho is comfortable working remotely, willing to work shifts, and eager to leverage their fast learning ability and strong customer service capabilities in new opportunities. Holding a High School Diploma from Wittebome High School, Lutho combines excellent written and verbal English communication skills with adept use of Microsoft Office to support and enhance customer operations.