Lyca A.

Lyca A. L. is a dedicated and personable Customer Service Representative with proven experience delivering exceptional customer support in diverse industries. She holds a Bachelor of Secondary Education majoring in English from Central Mindanao University, and is currently continuing her education at the University of Cebu. Her professional experience includes working at Alorica and ePerformax Contact Center. At Alorica, Lyca assisted Dashers with order, payment, and account issues, ensuring smooth operations and timely resolutions through clear communication and effective problem-solving. In her role at ePerformax, she delivered fast, friendly service in a high-volume environment, processing orders and payments accurately while collaborating with kitchen and delivery teams to maintain order accuracy. Her ability to handle high-volume inquiries with professionalism and attention to detail contributes to improved customer satisfaction and driver satisfaction.