Lyka A.
Junior Ecommerce Customer Service Specialist
Open to offersNew to PlatformAbout
Lyka A. brings over 2 and a half years of experience in the Ecommerce industry, serving key roles in Amazon Seller Support and Customer Service, with a focus on platforms such as Shoplet, Amazon, and Walmart. A graduate in Information and Communication Technology from IETI College of Science & Technology, Lyka has honed a suite of technical skills vital for efficient operations including proficiency with tools like MS Word, Excel, and CRM systems. Lyka is adept at managing customer service communications, processing refunds, handling returns, and resolving escalations through email and phone support. Additionally, her role involves providing administration support, engaging in case management tasks, and managing logistical communications with warehouses via Outlook. Through these efforts, Lyka has become a dependable resource in enhancing customer service operations and back-end support.
Experience
Amazon Seller Support / Amazon Customer Service / Coach
Shoplet.com · 2010 — 2012Communicated with the warehouse via Outlook regarding customer order tracking and return status. Managed customer service responsibilities, including responding to messages, emails, and reviews. Handled phone calls and email support tasks related to processing refunds, returns, escalations, and correcting listing errors. Provided administrative support by managing returns tasks and case management.
Skills & Expertise
Education
- Information and Communication TechnologyIETI College of Science & Technology · — — 2012
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