Lyka B.
Junior Ecommerce Virtual Assistant
Open to offersNew to PlatformAbout
Lyka A. is a dedicated Virtual Assistant with over two and a half years of experience in the eCommerce industry, specifically working on accounts such as Shoplet, Amazon, and Walmart. She has applied her educational background in Information and Communication Technology from IETI College of Science & Technology, Marikina City, to her role at Shoplet.com where she served as a coach. Lyka’s proficiency with tools like MS Word, Excel, Sharepoint, Spreadsheet, CRM, and the 8x8 web and app underscores her expertise. She excels in tasks like replying and communicating with warehouses through Outlook, managing customer service inquiries, processing refunds and returns, and overseeing email management. Her role also involves providing comprehensive admin support and managing tasks and cases effectively.
Experience
Virtual Assistant as Coach
Shoplet.comHandled communication with the warehouse through Outlook regarding customer order tracking and returns. Conducted various customer service activities by sending and responding to messages, emails, and reviews. Managed phone calls and email support, including processing refunds, handling returns, managing escalations, and correcting listing errors. Provided administrative support, managed tasks, and handled case management.
Skills & Expertise
Education
- Information and Communication TechnologyIETI College of Science & Technology · — — 2012
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