Lynden O.
Mid-Level Healthcare Lead Generation Agent
Open to offersNew to PlatformAbout
Lynden M. is an experienced Lead Generation Agent and Customer Service Representative who has specialized in the BPO industry across healthcare, health insurance, auto and life insurance, and telecom sectors for over five years. Drawing on extensive roles with companies such as Net stream Contact Solutions, Pongdo Global Solutions, Concentrix, Medigap Life LLC, and others, Lynden M. has demonstrated expertise in CRM management, lead qualification, and client appointment setting. Responsibilities have included converting leads for Medicare Advantage and Medicaid, guiding beneficiaries through plan enrollment, handling confidential customer data, resolving telecom service issues, managing insurance billing, and providing live chat support for telco clients in the US market. His work has spanned both remote and onsite environments, consistently focusing on process accuracy and regulatory compliance within high-volume customer support and sales pipelines.
Experience
Chat Support Telco Account
null · 2025 — 2026Delivered real-time customer support via chat platforms, provided accurate information using established procedures, and maintained professionalism. Managed multiple conversations, upheld chat accuracy, and guided users in product navigation or issue resolution.Customer Service Representative in Healthcare Account and Lead Generation Agent in Health Insurance
null · 2024 — 2025Addressed patient queries related to medical services and insurance, explained insurance policies and billing, and supported problem resolution for scheduling, billing, and service issues. Managed patient paperwork, set appointments, updated records and documentation in CRM, and ensured compliant communication. Responded to leads via phone, email, and chat.Lead Generation Agent in Medicare Advantage and Medicaid
MEDIGAP LIFE LLC · 2024 — 2024Managed identification, qualification, and conversion of leads for Medicare Advantage plans, using outbound and inbound calls as well as email. Confirmed prospect eligibility for Medicare benefits and facilitated introductions to Licensed Agents to discuss new increased benefits.Customer Service Representative in TELCO Account
CONCENTRIX · 2022 — 2023Handled customer inquiries via inbound and outbound calls and email, ensuring the confidentiality of customer information. Updated account records through CRM systems, resolved customer complaints, clarified issues, and identified solutions to provide effective support.MEDICARE ADVANTAGE REPRESENTATIVE
PONGDO GLOBAL SOLUTIONS · 2021 — 2022Assisted Medicare beneficiaries by offering information and guidance on insurance policy enrollment and plan selection. Addressed inquiries about Medicare benefits and eligibility through outbound calls, email, and chat. Followed up with customers enrolled in Medicare Advantage programs.Lead Generation Agent in Auto and Life Insurance
Net stream Contact Solutions · 2020 — 2021Engaged in identifying and qualifying potential customers for auto and life insurance. Utilized CRM systems to maintain accurate lead data, and operated a dialer for outbound and inbound calling. Prospected, generated, and processed leads, managed appointment setting for external sales teams, and provided insurance policy options and quotes to customers.
Skills & Expertise
Education
- Degree not specifiedHoly Trinity College of General Santos City · 2014 — 2018
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