Ma C.
Senior Team Lead Human Resources
Open to offersNew to PlatformAbout
Carmen P. is an accomplished Senior Team Leader, Human Resources based in Pasig City, Philippines, with extensive experience in HR operations, business administration support, and the travel industry across APAC markets. At Allegis Group (APAC), she led and coordinated daily HR operations, oversaw contract generation and ANZ CV Formatting for the Australia and New Zealand region, and managed database integrity in support of recruitment functions in Hong Kong, Singapore, and Japan. Her responsibilities consistently included process optimization, maintaining compliance with statutory requirements, and stakeholder management to resolve operational issues and deliver accurate, timely results. Carmen’s background also includes bid management at IBM Business Services and customer-focused roles in travel consultancy, where she ensured compliance with financial protocols, accurate documentation, and excellent client service. She holds a Bachelor of Science in Tourism from La Consolacion College.
Experience
Human Resources – Senior Team Lead
Allegis Group · 2023 — 2026Lead and coordinate daily business operations for the Philippine region. Oversee contract generation processes supporting the APAC region while managing the critical ANZ CV Formatting, ensuring timely and accurate candidate profile delivery. Engage in hiring by assessing applicants and recommending talent. Implement process improvement strategies for workflow optimization and maintain database integrity for APAC regions. Provide actionable insights and collaborate with stakeholders to address operational issues.Business Admin Support Services Team Lead
Allegis Group · 2015 — 2023Handle daily operations for ANZ CV Formatting, ensuring timely delivery and accuracy of candidate profiles. Oversee Data Administration operations for recruitment data across Hong Kong, Singapore, and Japan markets. Conduct data validation and quality checks to preserve system integrity, and partner with recruitment teams to resolve discrepancies while enhancing process efficiency. Communicate proactively with stakeholders to identify and solve operational challenges, maintaining high service quality.Bid Support Manager
IBM BUSINESS SERVICES INC · 2006 — 2014Manage organizational aspects of bid kick-off meetings, facilitating communications between internal departments and external partners. Oversee logistics for meetings, aligning stakeholder availability and ensuring effective collaboration with sales, technical, and commercial teams to strategize bids. Analyze client requirements and tailor proposals accordingly, while developing bid timelines, reviewing content for clarity, and preparing RFP/RFI/RFQ documentation with the Pricing and Mobility teams.Travel Consultant
ANGGALA TRAVEL & TOURS · 1994 — 2005Support customers with visa and passport documentation as well as manage itinerary arrangements to facilitate smooth travel experiences. Process travel bookings for flights, hotels, and tours using agency reservation systems while ensuring documentation accuracy. Conduct manual journal entries for financial compliance and reconcile petty cash transactions, maintaining detailed records for audit purposes.Customer Service Associate
HAPPY TRAVEL & TOURS · 1991 — 1994Assist clients with inquiries regarding travel packages and booking procedures, providing excellent customer service through various communication channels. Organize client records, travel documents, and agency files, while supporting administrative tasks such as data entry, filing, and report preparation.
Skills & Expertise
Education
- Bachelor of Science in TourismLA CONSOLACION COLLEGE · — — 1991
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