Ma D.

Ma. Dezy J. is a highly skilled Customer Service Representative/Trainer specializing in delivering exceptional customer support and effective training programs. At VXI Holdings BV, she demonstrated her expertise as an Associate Trainer by delivering training sessions that effectively supported learners, highlighting her commitment to continuous learning and development. Her tenure as a Chat Support Agent showcased her proficiency with technical issues and billing concerns, enhancing customer experiences with clear communication and strong problem-solving skills. Similarly, at SiBS Company, her role as a Customer Service Representative focused on voice accounts, where she adeptly managed inquiries and resolved issues in dynamic environments. Her educational background, with a Bachelor of Science in Education majoring in English from UM Tagum College, further complements her professional dedication to customer service excellence. Strong in communication, active listening, and attention to detail, she remains passionate about supporting both customers and teams to success.