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Ma C. — Junior Virtual Assistant from Philippines

Ma C.

Junior Virtual Assistant

Philippines 2-3 years
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About

Ma. Cheska K. is an experienced Virtual Assistant who has provided administrative support, data entry, lead generation, and digital marketing for BPO, travel, and education sectors. With a background as an Administrative Assistant at Resonance Expounder BPO in the Philippines, she managed client sourcing, handled email correspondence with international clients, coordinated travel arrangements, and maintained accurate records using platforms such as QuickBooks, Xero, and A2X. In the travel and marketing domain, she executed high-volume Facebook outreach, tracked campaign responses, and provided social media management and Facebook Ads support for agencies. Her freelance work includes research writing and English teaching, showcasing expertise in research, academic compliance, and classroom engagement. Ma. Cheska K. is certified in bookkeeping and has advanced proficiency with Microsoft Office, Google Workspace, and Canva.

Experience

  • Freelance Research Writer / Research Assistant

    null · 2021 — Present
    Authored and revised academic research papers and reports while conducting literature reviews and data analysis. Ensured compliance with APA and MLA standards in all written content.

  • Administrative Assistant

    Resonance Expounder BPO
    Sourced and reached out to clients through effective client hunting. Managed professional email correspondence with international clients and coordinated travel arrangements for both staff and clients. Performed accurate data entry for bookkeeping and maintained organized records, facilitating smooth administrative operations.

  • Digital Marketing Staff

    Bato Scape and Travel Tour Agency
    Executed targeted messaging by sending over 260 messages daily on Facebook, adhering to approved scripts. Maintained detailed logs of outreach responses and engaged potential clients while following established communication guidelines. Demonstrated independent work with consistent productivity during scheduled hours.

  • English Teacher (Private & Substitute)

    null
    Delivered lessons in both classroom and online settings, fostering student communication skills and confidence in English.

  • Customer Sale Representative

    Govecome Marketing
    Managed inbound and outbound customer inquiries, providing accurate product information and guiding clients through the purchasing process. Cultivated strong customer relationships to enhance satisfaction and repeat sales. Identified customer needs and suggested suitable products or services. Processed orders and payments while maintaining precise customer records in CRM systems. Addressed customer concerns and objections professionally to ensure positive interactions.

Skills & Expertise

Lead GenerationVirtual AssistantData Entry SpecialistCustomer Service and Admin Support

Education

  • Bachelor’s Degree
    Holy Trinity College of Camarines Sur · 2019 — 2023

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