MA A.

Angielyn G. is an accomplished professional with extensive experience in the fields of customer service and billing. As an Appointment Setter at SmartVA Solutions in Makati, Philippines, she excelled in using CRM software to schedule client appointments, manage daily calendars, and conduct proactive outreach through phone calls and emails. Additionally, she effectively maintained confidentiality in all customer communications. Prior to this role, Angielyn served as a Billing Representative at Peak Outsourcing, where she adeptly handled billing statements, resolved discrepancies, and communicated payment options and account updates to clients. Her tenure at various firms in the Philippines, such as VXI Global and Sutherland Global, strengthened her expertise in lead generation, customer relationship management, and sales optimization. Her ability to utilize CRM tools to track leads and monitor sales activities significantly contributed to enhancing client satisfaction and driving business growth.