Ma T.
Open to offersNew to PlatformAbout
Ma Teresa A. is an experienced professional with a background in customer support and service excellence. She began her career at SupportSave Solutions Inc. from January 2014 to December 2015, where she maintained comprehensive knowledge of product and service changes. During her tenure, she was initially tasked with handling regular client inquiries, demonstrating her proficiency in providing tailored recommendations. Her dedication quickly led to her promotion, allowing her to manage very important clients using advanced tools like green screens. In 2016, Ma Teresa continued her career at Teleperformance Philippines, where she excelled in investigating and resolving customer complaints. Her role expanded to assisting VIP clients with travel arrangements using GDS systems, showcasing her expertise in booking flights, hotels, and car rentals. An alumna of Saint Michael College of Caraga in Food and Beverage Services NC-II, she embodies key strengths in customer service and technical support in the BPO industry.
Experience
Customer Service Agent
TELEPERFORMANCE PHILIPPINES · 2016 — PresentInvestigated and addressed customer inquiries and complaints promptly. Assisted customers with booking travel arrangements, including flights, hotels, and car rentals. Subsequently promoted to handle VIP clients, applying knowledge of GDS.Customer Support Specialist
SUPPORTSAVE SOLUTIONS INC. · 2014 — 2015Maintained current awareness of product and service updates. Addressed customer requests by providing exceptional support and customized recommendations. Initially managed regular clients before advancing to oversee important clients, utilizing green screen technology.Food and Beverage Services NC-II
SAINT MICHAEL COLLEGE OF CARAGA · 2013 — PresentDeveloped customer service and complaint handling skills. Engaged in problem-solving and technical support while demonstrating active listening abilities. Gained experience in BPO operations.
Skills & Expertise
Education
- Food and Beverage Services NC-IISaint Michael College of Caraga · — — 2013
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