Ma J.

Ma. Joanna T. is a highly skilled Customer Service Representative with extensive experience in the customer service and hospitality sectors. Her proficiency in multiple languages—Tagalog, English, and Swedish—enables her to serve a diverse client base effectively. At Concentrix for the SiriusXM account, she expertly managed inbound calls, handled subscription inquiries, and offered technical troubleshooting for satellite radio services. Additionally, her tenure at Open Access BPO allowed her to resolve complex account issues for Wise's financial services, furnishing customers with detailed transaction status and security guidance. Her hospitality roles in Sweden, including stints at Elit Hotel and Malmö Arena, refined her abilities in food service and guest relations, ensuring customer satisfaction through problem-solving and adaptability. With a background in Culinary Arts from Miriam College, Ma. Joanna combines her administrative and operational insights to exceed expectations in email, call, and chat support.