Ma L.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Ma. Lourdes R. is an experienced Virtual Assistant with over five years of hands-on expertise in remote administrative support, client relationship management, and business operations across industries such as supplier compliance, promotional marketing, e-commerce, and fintech. She has supported high-level executives and small business owners, providing advanced calendar management, order fulfillment, and CRM systems handling, notably with Salesforce and Zoho. Throughout her career, including roles at Cloudstaff.ph (Avetta Account), Broadway Marketing, Promotional Gifts USA, and Kiva.org, she has overseen process improvement initiatives, trained and led teams, and managed high-volume client communications via chat, phone, and email. Her work has contributed to efficiency gains, compliance accuracy, and consistently high client satisfaction in fast-paced, remote environments.
Experience
Supplier Success Support (Executive Services Level 2)
Cloudstaff.ph – Avetta Account · 2024 — 2025Delivered virtual administrative support to Avetta suppliers, assisting with compliance requirements, account setup, document verification, billing clarification, and client communication. Ensured professional service delivery across multiple channels while collaborating with internal teams and escalating cases for timely resolution.Client Services Associate
Broadway Marketing (Via DCX) · 2022 — 2024Oversaw order transactions and addressed shipment issues, while managing client communication to maintain satisfaction. Streamlined internal workflows and prepared tracking reports for KPI and performance monitoring.Sales and Customer Manager
Promotional Gifts USA · 2021 — 2023Directed full-cycle order management and maintained stock accuracy and fulfillment. Led and supported a team of Client Success Specialists, allocating accounts, conducting team meetings, monitoring KPIs and client satisfaction metrics, and providing training and feedback to enhance team performance and resolve escalated client concerns.General Virtual Assistant
Kiva.org (via Supportninja) · 2020 — 2022Processed loan applications and conducted verification reviews to ensure document compliance. Assisted borrower communications across chat, phone, and email, and updated Excel-based tracking tools.Customer Service Representative
Dentalsave (via Supportninja) · 2018 — 2020Handled customer inquiries across phone, chat, and email, updated partner profiles for compliance, and managed subscriptions, renewals, and refunds. Supported partner onboarding through follow-up and coaching.Sales Support Specialist
BSD Trade Services Inc, Pampanga · 2017 — 2018Coordinated with trade partners, generated new client orders, managed reports, and assisted the sales team with order tracking and daily activities.Customer Service Representative
Microsoft Store (Sutherland Global Services) · 2014 — 2016Handled daily customer calls to provide technical and product support. Delivered service during peak seasons and supported sales objectives.
Skills & Expertise
Education
- Bachelor of Science in AccountancySystems Plus Foundation Inc.
- Bachelor of Science in Business AdministrationHoly Cross College School.
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